The Remote Control feature is only available for the protection profiles of Windows computers.
To access the Remote Control settings, click the Settings menu and select one of the existing profiles.
Then, select Windows and Linux > Remote Control. This will take you to the settings window.
Select the option to enable the Remote Control feature. Once enabled, Panda Remote Control will install automatically on every computer in the group whose protection profile you are configuring, as soon as the installation agent receives the relevant command from our servers.
The first thing you must do is select whether to enable Remote Control in private mode, or let end users define the privacy level of their computers.
Bear in mind that if you enable Remote Control in private mode for a security profile, all computers in that profile will be in private mode. From then on, every time an attempt is made to access one of those computers remotely, or take a troubleshooting action on it, the computer user will be asked to allow or deny the action.
Once enabled by the end user, private mode takes priority over any changes made by the administrator to the privacy settings from the Web console.
If an end user disables private mode, they will be able to enable it again from the settings menu accessible by right-clicking the protection icon located on their computer next to the system clock.
They will be able to do so at any time provided the administrator has not modified the Remote Control privacy settings for the relevant profile from their Web console.
As previously said, once enabled by the end user, private mode takes priority over any changes made by the administrator to the privacy settings from the Web console. That is, if the end user enables private mode on their computer, the computer will be in private mode regardless of whether the administrator disables it. However, if the end user disables private mode, and the administrator disables it too from their Web console, the computer will behave according to the settings defined in the Web console, and the user won't be able to enable it again until they are authorized to do so by the administrator.
Also, if a computer in private mode is moved to a computer group with private mode disabled, the computer in question will continue to be in private mode (only the end user will be able to disable it).
Additionally, if Adaptive Defense 360 is uninstalled from a computer in private mode, and later the protection is reinstalled on the computer, the computer will be in private mode.
If the administrator chooses not to allow users to set the privacy level of their computers, the administrator will have the following options:
Always ask for permission: The remote user will be asked for permission every time an attempt is made to connect to their computer.
Just notify: The remote user will be notified every time an attempt is made to connect to their computer, but won't be able to deny access.
Allow access without notification: Every attempt to access a computer remotely will be permitted, and there will be no notification to the computer user.
The settings options are the same as for the Remote Desktop feature.
In this case, the remote user will be able to configure the Remote Control feature from the local console installed on their computer. To do that, they will have to right-click the protection icon located in the bottom-right corner of their screen, next to the operating system clock.
Refer to section Viewing computers with Panda Remote Control installed for more information about how to find out which computers have the Remote Control feature installed and how to access them.
For more information, refer to the Panda Remote Control Administrator's Guide.