To prevent situations where the organization's internal mail server is down, cannot be accessed by the computer's local protection, or the client does not have an SMTP mail server, the Adaptive Defense 360 platform can also send email alerts directly to the administrator's account without passing through the organization's internal mail server.
This feature is independent of the profile configuration and can be set for the entire managed network by clicking the General settings button and then Preferences.
You can set the conditions under which an email alert will be sent:
Malware or PUP detection: A maximum of 2 emails will be sent per file, computer and day to avoid flooding the administrator's mailbox. This option is selected by default.
Every time an item gets blocked: A single email will be sent per file, computer and day to avoid flooding the administrator's mailbox. This option is disabled by default.
Every time a file allowed by the administrator is finally classified: This alert is only sent if the administrator excluded a blocked item that was pending classification at the time of execution, and the item is finally classified as malware.
Since this is a potentially dangerous situation, the system will send an alert to the administrator whenever a change is made to an excluded item's classification. The most typical case is the exclusion of a blocked unclassified item that Adaptive Defense 360 finally classifies as malware