Recommendations prior to installation

 

Computer requirements

Regardless of the installation method to use, it is advisable to check the requirements to be met by the computers the protection is to be installed on.

 

Computers with other security solutions installed

Solutions other than Panda Security

If you want to install Endpoint Protection on a computer that already has an antivirus solution from a vendor other than Panda Security, you can choose between installing the solution without uninstalling the current protection so that both products coexist on the same computer, or uninstall the other solution and work exclusively with Endpoint Protection (More information).

Panda Security solutions

If the existing security solution is a Panda Security solution, you must uninstall it before installing Endpoint Protection on the computer.

Uninstaller list

You can see a list of the antivirus solutions that Endpoint Protection can uninstall automatically by clicking here. If the solution you have to uninstall is not on the list, you'll have to uninstall it manually.

Manual uninstall

In Windows 8 and later:

Control Panel > Programs > Uninstall.

You can also type 'uninstall a program' from the Windows Start Screen.

In Windows Vista, Windows 7, Windows Server 2003, 2008 and 2012:

Control Panel > Programs and Features > Uninstall or change a program.

In Windows XP:

Control Panel > Add or remove programs.

In OS X:

Finder > Applications > Drag the icon of the application that you want to uninstall to the recycle bin.

In Android devices:

  1. Go to Settings.

  2. Security > Device administrators.

  3. Clear the Endpoint Protection checkbox. Then, tap Disable > OK.

  4. Go back to the Settings window. Tap Apps. Tap Endpoint Protection > Uninstall > OK.

 

Configuring exclusions in the file protection for Exchange Server

To prevent interference between Endpoint Protection and Exchange, any Exchange servers with Endpoint Protection installed should have a series of folders excluded from the file protection.

For more information, go to the Tech Support Center.