Why are some computers out-of-date after a Endpoint Protection upgrade?

Sometimes, after upgrading the version of Endpoint Protection, the Protection update column on the Computers tab shows computers with out-of-date protection.

One possible reason for this situation is that the Automatic updates option for the computers' profile is not enabled.

Solution

1. Enable the automatic updates for the profile corresponding to the computers with this error. To do this, follow the steps below:

2. Click the Settings tab.

3. Select Profiles.

4. Click one of the out-of-date computers in the list.

5. Click Windows and Linux, and select the Updates tab.

6. Make sure the Enable automatic updates of the signature file checkbox is selected.

7. Make sure that the Enable automatic updates of the protection engine option is selected.

8. Click OK.

Once the automatic updates are enabled, check that after the update period configured in the settings, the protection engine is updated correctly.