These tools can only be used to access computers on the same local network as the customer.
Depending on the authentication settings established, you might be able to access them without having to enter any credentials in the console, or otherwise you may have to enter a password, or a user name and a password to establish a remote connection.
For an administrator to be able to access computers using VNC they must allow execution of a Java applet on their computer, otherwise, they will not be able to access them.
This tool can be used to access computers outside the customer's local network.
To access computers through TeamViewer you will only need to enter the computer password. The “user” field can be left blank.
The password you must enter to access a computer through TeamViewer is the computer's TeamViewer password or the password for unattended access to computers. It is not the customer's TeamViewer account password. It is advisable to have the same TeamViewer password on all computers.
The administrator's computer (the computer from which the Adaptive Defense 360 Web console is accessed) must have TeamViewer installed (it is not enough to have it in "run without installation" mode).
This tool can be used to access computers outside the customer's local network.
To access computers via LogMein, you need to enter the LogMeIn account user name and password.