Below we describe the necessary requirements to merge accounts successfully. If any of the following requirements is not met, the process will be interrupted and an error message will be displayed in the console.
Both the source account and the target account must have the same version of Adaptive Defense 360.
Neither the source account nor the target account may have expired licenses.
Both the source account and the target account must belong to the same partner.
The source account must have fewer than 10,000 licenses. The target account, however, can have more than 10,000 licenses.
Both the source account and the target account must have the same additional services contracted.
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