When accessing the form for merging accounts, the following errors may occur:
The Login Email and/or client ID (client number) are incorrect. Please make sure you have entered these details correctly.
Could not perform the operation. It is possible that the characteristics of the services/licenses that you have contracted do not allow you to merge accounts. Please contact your reseller or sales advisor.
You do not have licenses to perform this operation. If your licenses have expired, you will not be able to access the account merging feature. Please contact your reseller or sales advisor to renew your licenses.
The specified account is already being merged. If the account B (target account) that you have specified is already being merged, you will have to wait for that process to finish before starting a new one.
The account with which you have started the session exceeds the maximum number of computers allowed. The process of merging accounts is only possible if account A (the source account) has less than 10,000 computers.
The accounts to be merged belong to different versions of . For accounts A and B to be correctly merged, they must both correspond to the same version. It is highly unlikely that the accounts will belong to different versions, other than in situations where a version has been updated.
Could not register the request. This error occurs when the process fails for an unknown reason. Please try again and if you cannot merge the accounts, contact the technical support.