The remote access feature lets you access your network computers from the administration console without physically having to be in front of them.
IMPORTANT: The remote control feature is only available for Windows computers.
lets you access your network computers using any of the following remote access tools:
TeamViewer
RealVNC
UltraVNC
TightVNC
LogmeIn
A small icon will be displayed in the Computers window for any computer with any of these tools installed. If the computer has only one tool installed, click the icon to access it. Enter the relevant credentials and access the computer.
You can enter the credentials from the Computers window or in the Preferences window.
If the computer has multiple tools installed, place the mouse pointer over the icon to display all of them. Select one to access the computer remotely.
Refer to the How to use the remote access tools section for more information about these tools.
If a computer has different VNC tools installed, you will only be able to access it through one of them, in the following order of priority:
1-RealVNC
2-UltraVNC
3 TightVNC
You will be able to access more or fewer computers depending on whether you have total control or administrator permissions. If you only have monitoring permissions you will not be able to access any computers, and the Remote access icon will be disabled.