Show 

Home > Before installing the protection > Recommendations prior to installation

Recommendations prior to installation

Computer requirements

Regardless of the installation method to use, it is advisable to check the requirements to be met by the computers the protection is to be installed on.

 

Computers with other security solutions installed

Solutions other than Panda Security

If you want to install Panda Cloud Office Protection on a computer that already has an antivirus solution from a vendor other than Panda Security, you can choose between installing the solution without uninstalling the current protection so that both products coexist on the same computer, or uninstall the other solution and work exclusively with Panda Cloud Office Protection (More information).

 

Panda Security solutions

If the existing security solution is a Panda Security solution, you must uninstall it before installing Panda Cloud Office Protection on the computer.

 

Uninstaller list

You can see a list of the antivirus solutions that Panda Cloud Office Protection can uninstall automatically by clicking here. If the solution you have to uninstall is not on the list, you'll have to uninstall it manually.

 

Manual uninstallation

Follow the steps below to uninstall a security solution manually:

In Windows 8

Add or remove programs > Programs > Uninstall.

In Windows Vista or Windows 7

Control Panel > Programs and features > Uninstall

In Windows XP

Control Panel > Add or remove programs

In OS X

Finder > Applications > Drag the icon of the application that you want to uninstall to the recycle bin.

 

Configuring exclusions in the file protection for Exchange Server

To prevent interference between Panda Cloud Office Protection and Exchange, any Exchange servers with Panda Cloud Office Protection installed should have a series of folders excluded from the file protection.

For more information, go to the Technical Support Center.