Merging accounts

 

What does merging accounts involve?

If you have several client accounts and want to merge them in order to manage them centrally, you can do so through the account merging feature. This way, you'll be able to manage all your accounts from one single Web console.

 

How are accounts merged?

Basically, the process consists of transferring data from the source account (account A) to the target account (account B). This target account must already be active.

Follow these steps to merge accounts (More information):

For more information about potential errors, refer to the Possible errors merging accounts section.

 

What information is transferred in the process of merging accounts?

Merging accounts involves transferring information about the computers managed from account A. (More information):

 

When it is NOT possible to merge accounts

  1. If the clients are using different versions of the protection.

  2. If the clients have different products:

  1. If the accounts to merge belong to clients belonging to different partners.