As previously said, when Endpoint Protection is installed on a computer, the following processes will usually be running:
PCOP_AgentService
PCOPScheduler
These are daemon processes which are automatically launched when the operating system boots up.
It has been checked that, when sending the integration message, if integration fails either because the message could not be sent or the server returns an integration error, the PCOP_AgentService process stops and there are no new integration attempts until the process starts again.
Run the following command to stop the processes manually:
# /opt/PCOPAgent/Stop-PCOP-Agent
Run the following command to restart the processes:
# /etc/init.d/pcopagent start
In order to work properly, the product must be able to access the following Internet domains, over HTTP and HTTPS:
mp-agents-inst.pandasecurity.com
mp-agents-sync.pandasecurity.com
mp-agents-async.pandasecurity.com
These domains might change in future versions of the product.
Bear in mind the requirements the different computers must meet, and the external URLs they must be able to access. Refer to the Requirements and external URLs section in the online help for up-to-date information.
If the computer uses a proxy server to connect to the Internet, you must configure the product to use the right proxy server. To do so, edit the proxy.conf file, entering the proxy server information using the following format:
proxy:port:user:password
There are two instances of this file:
/opt/PCOPAgent/proxy.conf
Contains the settings used by the agent to send messages to the Endpoint Protection server.
/opt/PCOPAgent/Common/Binaries/PcopSigUpdater-bin/proxy.conf
Contains the settings used by the process that takes care of updating the signature files.
You can also establish the configuration in a more visual way, by running the proxyConf.sh script from the /opt/PCOPAgent or /opt/PCOPAgent/Common/Binaries/PcopSigUpdater-bin folders, depending on the proxy configuration file to edit.
Only basic authentication is supported in communications via a proxy server.
If the user is invalid or the computer is blacklisted, Endpoint Protection won’t be able to work normally, that is, it won’t be possible to send messages to the server or update signature files.
To update the signature files, access must be granted to the following domains:
http://cloudav.downloads.pandasecurity.com
http://cloudav.updates.pandasecurity.com
These domains might change in future versions of the product. Refer to the Requirements and external URLs section in the online help for up-to-date information.